Instructional Design and Technology

Scope Creep

on December 7, 2012

Scope Creep

A few years back I was running a business, which was doing great and turned out that the location was too small and we needed to relocate to a larger location.  When planning the move we determined to overlap the storefronts for only a short amount of time and figured we could move and set up the new location in about a weeks timeframe.  As it turns out the week we allowed for the move had a massive snow storm crippling the town and making travel impossible as well as having contractors cancel.

We made it to the new location, but had to extend the time period by an additional week.  Because the locations were not open during this extra time there was a loss of revenue and some clients did not realize the move had occurred.  The business that moved into the former location was not willing to keep a sign up notifying people of the move. 

Looking back, it would have been better to have a longer timeframe for the relocation and to have both locations up and running for a time period to allow the customers to be acclimated to the idea of moving to the bigger and better location.  Having a longer timeframe set in place would have also helped in the environmental factors and would allow time for the snow cleanup and for normal business to be back up and running. 


4 responses to “Scope Creep

  1. avoneyw says:

    I agree that you should have allowed more time for the transitional process to take place. Perhaps a month before the move was scheduled to take effect you should have designed some flyers to distribute to your clients informing them of the move and giving directions to the new location. In hindsight, as we reflect on this scenario, we realize that this would have been a more successful transition if clients were informed of the change in location way ahead of time. In any project endeavor that we undertake, we must always consider realistic time schedules if we are going to successfully manage the project. Developing an estimated time span could have also helped you to consider any uncertainties that could have developed. In this case, you should have considered the environmental factors relating to the season; recognizing the possibility of snowstorms and the likelihood of transportation issues.

  2. bryceidt says:

    We did have fliers go out to customers with their products within a few months prior to the move. But we were a seasonal business, so the majority of our clients did not receive the information because they were only around during the summer months and the move was not in place yet.

  3. Jen Goble says:

    Hi Gayle,
    It sounds like this was one of those situations where you couldn’t really predict how the move would go. If you hadn’t had to deal with the weather issue, perhaps it would have gone really smoothly.

    On the other hand, I’m curious – if this was a seasonal business, would it have been better to move during the slow season? Or was this an issue where you needed to move quickly into a bigger space so you could continue to serve your existing customers?

    Finally, I’m wondering whether having two locations open at once for a longer time period would have been a good move financially – in my experience, I’ve seen businesses post signs for a few weeks in the old location, move quickly, and then reopen in the new space (with signs at the old location directing customers to the new space).

    • bryceidt says:

      We had the two properties for about 2 months, but with getting all the renovations done to the new building and then move was still a challenge. We had to wait on new wiring and piping to be run by contractors before the main equipment could be moved, setup and put back to use. This move was all planned in the off season, which allowed for the easier moving days, but didn’t help with the summer customers knowing were we had gone.
      The old location had new business owners wanting to move in a start their operations and refused to leave our signs up for even a couple of weeks before they were up and going.

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